House·Support

How can we help?

Real humans, jewellery experts, and our concierge team — all in one place. Average first-response time is under 2 hours, 9am–9pm IST.

Talk to us

Quick answers

Order, dispatch, and tracking

See Shipping & Delivery for timelines. Track any order from My Orders.

Returns and refunds

The 7-day return process and refund timelines are on Returns and Refunds.

Authenticity & hallmarking

Every Auramika piece carries the BIS 6-digit hallmark with karat purity. See Compliance & Hallmark.

Bespoke orders

Submit your brief via Bespoke. Our concierge replies within 24 hours.

App help

For app-only issues — sign-in, OTP, AR camera, or payments — please email app@auramika.in with your device model, OS version, and a screen recording where possible.

Account, data, and privacy

Manage personal data from Profile. To delete your account, see Delete my account.

Grievance officer

Auramika Grievance Cell
Email · grievance@auramika.in
Response window · acknowledged within 48 hours, resolved within 30 days as per IT Rules 2021.


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