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Quick answers
Order, dispatch, and tracking
See Shipping & Delivery for timelines. Track any order from My Orders.
Returns and refunds
The 7-day return process and refund timelines are on Returns and Refunds.
Authenticity & hallmarking
Every Auramika piece carries the BIS 6-digit hallmark with karat purity. See Compliance & Hallmark.
Bespoke orders
Submit your brief via Bespoke. Our concierge replies within 24 hours.
App help
For app-only issues — sign-in, OTP, AR camera, or payments — please email app@auramika.in with your device model, OS version, and a screen recording where possible.
Account, data, and privacy
Manage personal data from Profile. To delete your account, see Delete my account.
Grievance officer
Auramika Grievance Cell
Email · grievance@auramika.in
Response window · acknowledged within 48 hours, resolved within 30 days as per IT Rules 2021.