1. What can be returned
- Unworn ready-to-wear jewellery in original packaging with all tags, BIS certificate, and invoice.
- Pieces with manufacturing defects, plating issues, or stone-setting faults — at any time within the workmanship guarantee.
2. What cannot be returned
- Bespoke or made-to-order pieces (engraving, custom stones, adjusted sizing).
- Pierced earrings and nose pins, for hygiene.
- Items with signs of wear, alteration by a third party, or missing certificates.
3. How to start a return
- Open the order in My Orders and tap "Return / Exchange" within 7 days of delivery.
- Choose a reason and upload photos of the unworn piece and the BIS tag.
- We schedule an insured reverse pickup at no cost.
- Once received, our quality team inspects the piece (1–3 business days).
4. Quality inspection
Approved returns trigger a refund per our Refund Policy. If the piece shows wear or tampering, we will share photos and return it to you at our cost.
5. Exchange
You can exchange for any in-stock piece of equal or higher value. Difference is paid through the same payment method. Gold-rate movement is settled at the rate on the day the exchange is booked.
6. Lifetime workmanship guarantee
Auramika pieces are covered for life against manufacturing defects. Wear-and-tear, accidental damage, and stone loss outside warranty are repaired at cost — get a quote from care@auramika.in.